DELIVERY

The goods can only occur after receipt of payment for the order, to the delivery address specified by the client, within the time specified when ordering. Delivery is made against the client's signature.

INFORMATION TO BE PROVIDED

The customer must ensure to submit full and accurate information concerning the delivery address (such as No. of streets, buildings, stairs, access codes, names and / or numbers intercom etc ...).

Once the order is confirmed, it will not be possible for the client to change the delivery address.

Any unsuccessful delivery from the delivery man (wrong address, no door code, no stairs number, wrong name on the intercom ...) will be an additional delay of order processing and redelivery.
After the return, the Customer Service from Atelier Catherine Membré will liaise with the client and inform the cost of return postage will be borne to the client.

TERRITORY AND DEADLINES

Deliveries will be made within the European Union.

The delivery time is:
- Paris, Province, 4 to 6 working days from receipt of the payment
- EEC outside Switzerland, 6 to 10 business days from receipt of the payment

However, if a delivery is requested outside the Territory, Atelier Catherine Membré could agree to deliver the goods but the customer must bear all the potential customs duties, taxes and other official charges as well as the costs of customs formalities payable upon import of products in the country where delivery is requested.
For deliveries to Switzerland and Norway, the customer will pay customs duty and import VAT in the country of delivery receipt.
Outside the Territory, it is recalled that the delivery may be delayed until the customs formalities and charges have not been paid by the client, which he accepts.

For customization, the customer will be informed personally by email, the delivery time. This is directly related to the degree of change to be made on the base article.

SHIPPING COST

The client has to pay for the shipping cost. The shipping cost is added to the price of the item(s) bought.
Delivery is guaranteed by Colissimo from the French Post. A signature will be required upon delivery of any package.

The costs of delivery of ordered products are based on weight of items that make up the order. This amount will be indicated on the Site, to the client before accepting the order.